Order confirmation
As soon as your order is placed, you will receive an order confirmation email. If you do not see it within a few minutes, please check your spam or promotions folder.
Customer Care
Track Your Order
After checkout, your order and shipping updates are sent to the email address used at checkout. Here is how to follow your order from confirmation to delivery.
Shipping and tracking email
When your order ships, you will receive a separate email with a tracking link if tracking is available. Tracking can take 24–48 hours to begin updating after the carrier receives the package, so an early 'label created' status is normal.
How long it takes
Most ready-to-ship pieces are prepared within 1–3 business days, with standard U.S. delivery estimated at 2–5 business days after carrier acceptance. See our Shipping & Delivery page for full details.
Tracking says delivered but I can't find it
Please check around your delivery area, with household members, and with building staff, and allow up to 24 hours, as carriers sometimes mark a package delivered slightly early. If it still has not arrived, contact us so we can help review the issue.
Need help with your order?
If you cannot find your tracking email or have a question about your order, email info@ostoneshop.com with your order number and the email used at checkout, and we will help.