Customer Care
Effective May 12, 2026. This Privacy Policy explains how OSTONE collects, uses, shares, and protects information when you visit our website, place an order, contact us, or sign up for marketing.
We may collect contact information, shipping and billing details, order history, payment confirmation details, customer service messages, marketing preferences, device information, cookie data, and website activity. Payment card details are processed by Shopify and payment providers; OSTONE does not store full card numbers in theme files.
We use information to operate the store, process orders, ship products, prevent fraud, provide support, manage returns, send service messages, send marketing if you have signed up or where legally allowed, improve the website, measure advertising performance, and comply with legal obligations.
We share information with service providers that help operate the store, including Shopify, payment processors, shipping carriers, fulfillment tools, email or marketing providers, analytics providers, customer support tools, professional advisers, and authorities when required by law. We do not sell your personal information for money. Some sharing of online identifiers with advertising and analytics partners may be considered a sale or sharing under certain state laws; see the California section below to opt out.
Our website and connected tools may use cookies, pixels, and similar technologies for site function, checkout, analytics, personalization, fraud prevention, and advertising measurement. Your browser or device settings may let you block or limit certain cookies, but some store functions may not work correctly.
If you subscribe to email marketing, we may send product updates, launch news, offers, and educational content. Every marketing email should include a way to unsubscribe. Transactional emails about orders, shipping, returns, and account activity may still be sent when necessary.
Depending on where you live and which laws apply, you may have the right to request access, correction, deletion, portability, restriction, or opt-out of certain uses of your personal information. To make a request, email info@ostoneshop.com. We may need to verify your identity before completing a request.
California residents (and residents of other U.S. states with similar laws) have the right to know, delete, correct, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, and not be discriminated against for exercising these rights. To exercise any of these rights, including Do Not Sell or Share My Personal Information, email info@ostoneshop.com or use the privacy link in our website footer.
We keep information only as long as needed for the purposes described in this policy, including order history, tax, accounting, fraud prevention, customer support, and legal compliance. We use reasonable safeguards, but no online system is completely secure.
OSTONE is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it when appropriate.
OSTONE is based in Washington State, United States, and serves customers in the United States. Some of our service providers may process information in the United States or in other countries where they operate. By using the store, you understand that your information may be processed outside your own state or country.
Privacy questions and requests can be sent to info@ostoneshop.com. OSTONE, 524 205th Ave NE, Sammamish, WA 98074, United States.
