Customer Care
OSTONE is committed to making our website usable and welcoming for as many people as possible, including shoppers who use assistive technology.
We aim to follow widely recognized accessibility guidance, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as a practical target. We treat accessibility as an ongoing effort and continue to review and improve the site over time.
Our ongoing work includes readable text and color contrast, descriptive labels for buttons and links, keyboard-friendly navigation, alternative text for meaningful images, and a layout that adapts to phones, tablets, and desktops.
Some features rely on third-party tools such as payment, checkout, analytics, and embedded media. We do not fully control the accessibility of every third-party service, but we choose providers that support accessible experiences where possible.
If you have trouble using any part of this website, or you need help completing an order, email info@ostoneshop.com with a description of the issue and the page or product involved. We will do our best to help and to fix the problem.
